Orders & Returns
Do you accept returns?
Bespoke pieces are crafted exclusively for you and are considered final sale.
Eligible made-to-order pieces may be exchanged or returned for store credit within 10 days of delivery. Items must be unworn, in their original condition and packaging, and accompanied by proof of purchase.
How do I initiate a return?
To start a return for made-to-order items, you can contact us at hello@nora-alford.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
When returning, please use the original packaging and include the return authorization form. Keep your receipt upon drop-off at the courier. Once processed, your e-gift card will be credited for the merchandise amount only. Exchanges will be processed directly. Kindly note that shipping fees are rendered and non-refundable. Please note that Nora Alford is not responsible for items damaged or lost in transit.
When can I expect my exchange or store credit?
When a return for exchange or store credit is approved, we’ll provide a return label. After we receive and inspect your item, we’ll either issue store credit via e-gift card or proceed with your exchange. As a reminder, this is only available for made-to-order pieces.
Can I return discounted items?
Final sale applies to all discounted items, with the sole exception of our welcome offer.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase by emailing hello@nora-alford.com.
Kindly note that orders cannot be canceled after entering production.
Shipping & Delivery
Can I change my shipping address?
If your order hasn't shipped, we will try our best to accommodate address changes. It is best to contact us at hello@nora-alford.com as soon as possible to ensure we can update your order.
When will I receive my order?
Most Nora Alford pieces are made to order, with production typically taking 2–6 weeks. Timelines vary depending on the design and level of customization. Once your piece is complete, it will be shipped fully insured, with tracking information provided by email.
How can I track my order?
When your order is on its way, you’ll receive a tracking number via email. For Shop Pay users, detailed tracking is also available within the app.
Orders may also be tracked directly through your registered account.
Do you ship internationally?
Yes, we do! We ship internationally with DHL. Shipping costs, duties, and taxes are calculated at checkout based on your destination. Delivery times may vary due to customs processing or busy shipping periods, which are outside of our control.
Can I expedite my order?
We’ll do our best to accommodate—please email us at hello@nora-alford.com.
Product & Materials
How do I care for my jewelry?
Solid gold is durable, but a little care goes a long way. Keep it looking its best by avoiding harsh chemicals, lotions, and perfumes. Store it in a soft pouch or separate compartment to prevent scratches, and clean gently with warm soapy water and a soft cloth. Remember to take it off before swimming or any heavy activity.
Diamonds & gemstones are strong, but it’s a good idea to remove them during workouts or when using chemicals. To keep them sparkling, gently use a soft toothbrush and warm soapy water.
For longevity, we suggest having your jewelry professionally cleaned and checked up at least once a year. Pieces with prongs or clasps—like tennis bracelets and necklaces—can loosen with everyday wear. If you notice any wobble or give, take it off right away and have it evaluated.
What is the difference between bespoke and made-to-order?
Our made-to-order collection features signature Nora Alford designs, with select options for personalization, including metal, gemstones, and sizing.
Our bespoke experience is entirely personal. From sourcing distinctive stones to refining every design detail, we work closely with you to create a one-of-a-kind piece that is uniquely yours.
What precious metals do you use?
At Nora Alford, we primarily work with 14-karat yellow and white gold. Platinum, 14-karat rose gold, and 18-karat gold are available upon request.
Are your diamonds natural or lab-grown?
Our collection features primarily lab-grown diamonds unless otherwise noted. Natural diamonds, including antique and uniquely cut stones, may be sourced upon request for bespoke and select made-to-order designs.
Are your diamonds certified?
Any stones 1-carat and above are certified and come with certifications from GIA, IGI, or GCAL.
Bespoke & Heirloom Redesign
How much does a bespoke engagement ring cost?
Every project is a little different depending on factors like whether you choose a lab-grown or natural diamond, 14K or 18K gold, and the complexity of the design. As a general guideline, most engagement rings fall in the $5000+ range. For heirloom redesigns, expect a minimum of around $2500.
Do you redesign heirloom jewelry?
Absolutely! We specialize in reimagining heirloom jewelry, giving treasured stones and sentimental pieces a new chapter. Whether you're looking to reset a family diamond or create something entirely new from existing jewelry, we'll work with you to design a piece that honors its history while reflecting your personal style.
Pricing begins at $1500, depending on the complexity of the project.
What's the process for redesigning heirloom jewelry?
We love giving heirloom jewelry new life! The process begins with a consultation to discuss your existing piece, explore design possibilities, and understand what elements you'd like to preserve. From there, we'll assess your gemstones and work together to create a design that honors the history of your jewelry while reflecting your personal style.
We typically reuse your original gemstones and craft the new setting in fresh gold to ensure its quality and longevity. Because older gold can contain unknown alloys or impurities, melting and recasting it can compromise the integrity of the finished piece. Your original gold can be returned to you, or we apply its value as a credit toward your new design.
Once the design is finalized, we'll bring your reimagined heirloom to life, creating a piece you'll love wearing for years to come.
Do you set loose client-sourced stones?
Yes! We’re happy to work with client-sourced gemstones on a case-by-case basis. All stones must be evaluated by our team to ensure they are suitable for the intended design and setting. Please note that while we take every precaution when working with your stones, we cannot assume liability for damage that may occur during the setting process, particularly with antique or delicate gemstones.
Warranty & Repairs
Do you offer a warranty on your products?
Fine jewelry is made to be worn, loved, and treasured for years to come. We stand behind the craftsmanship of every Nora Alford piece and are committed to helping you care for your jewelry long after it leaves our studio.
Every piece is accompanied by a one-year limited warranty covering manufacturing defects in materials and workmanship.
As part of our commitment to lasting quality, we also offer one complimentary professional cleaning and prong inspection within the first year of purchase.
Our warranty does not cover normal wear and tear, accidental damage, lost or chipped stones, or repairs and alterations performed by third parties. Additional maintenance and repairs may be available for a fee, subject to evaluation.
If your jewelry ever needs attention, please reach out. We're always happy to review your piece and recommend the best next steps.
How do I initiate a repair?
Please reach out to our customer care team at hello@nora-alford.com to initiate a repair. Make sure to include your order number and a brief description/photo of the issue.
Items beyond the 1-year warranty or outside the scope of coverage are always eligible for repair for a small shipping and service fee.
Do you offer insurance?
While we don't provide jewelry insurance directly, we recommend insuring your fine jewelry against accidental damage, loss, and theft. We recommend Jewelers Mutual and can provide appraisal documentation for eligible bespoke pieces to assist with obtaining coverage.